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Tip 6: I cannot see myself or my provider on the screen.

Tip 5: I cannot hear or speak to my provider.

Tip 4: The virtual medical room takes a long time to load.

Tip 3: The virtual medical room page won’t load in the browser.

Tip 2: My appointment link won’t work.

Tip 1: I can’t find my VA Video Connect appointment email.

The 4-minute video provides tips to troubleshoot and resolve each of seven main issues that users commonly face: With Veterans and VA care teams using VA Video Connect more than ever before, Connected Care Communications produced a new video that offers troubleshooting tips for VA Video Connect to address common technical difficulties and help foster long-term adoption of the video telehealth tool. Time: 00:57 seconds VA Video Connect Troubleshooting Tips Time: 2:37 minutes VA Video Connect Demonstration

VA Video Connect Instructions for Patients You can also ask your VA care team for a practice session. To test on your mobile device, text ‘V’ to 83293 or 32. Visit the VA Video Connect test site to test your microphone and speakers. Note: Some email apps on iOS devices such as Gmail and Yahoo will need to be set to open the Safari browser for VA Video Connect to open. If a device does not have the VVC app installed, the device will launch VVC Web when joining a video visit. For VVC sessions that do not include the use of VA peripherals, the VVC app is recommended but not required. Visit the Apple App Store and search for “VA Video Connect". For VVC sessions that require the use of VA peripheral devices such as BP Monitor, thermometer, scale, Pulse Ox, Eko Duo Stethoscope, the VA app is required.

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VA Video Connect will continue to open in Android device web browsers if the Android app is not installed.

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To install: Android users can search for VA Video Connect on Google Play and then download it for free.

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The new VA Video Connect for Android app provides a user experience optimized for Android. New VA Video Connect Android app 1.0 released. On the date and time of your appointment, open VA Video Connect by selecting your appointment link included in the email you received. Once you make an appointment to meet with your VA provider through VA Video Connect, you will receive an email notification from VA with instructions. VA Telehealth is based out of your nearest VA Medical Center, not Community-Based Outpatient Clinics or Vet Centers.

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You can use the VA facility locator to find your nearest VA Medical Center by entering your city, state, or ZIP code, then selecting “VA Health” from the facility drop-down menu. If you are interested in receiving care through VA Video Connect, speak with your VA care team to decide if it is right for you.

Talk with your VA health care team about using VA Video Connect.

Participate in secure video appointments with your VA providers.

You don’t require a hands-on physical examination.ĭownload VA Video Connect brochure.

You lack time to regularly attend in-person appointments.

You have health conditions that make traveling to the VA specialist you need difficult.

You live far from your VA facility or have limited access to VA facilities.

Talk with your VA provider about using VA Video Connect if: